Gran Custama Ueno Hotel Tokyo | Tokyo ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

6-8-20 Ueno, Taito-Ku, Tokyo 110-0005, Japan, Tokyo, Japan, 110-0005

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Capsule Female only

Max:

1 person

25 sq. feet

Bed options:

1 Single bed

Sauna

room details

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Capsule Male only

Max:

1 person

25 sq. feet

Bed options:

1 Single bed

Shower

Sauna

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Tokyo 2.0 mi

Airports

Tokyo International (HND) 13.6 mi

Narita International (NRT) 40.5 mi

Train

Okachimachi Station1000 ft

Keisei Ueno Station1000 ft

Metro stations

Ueno Station1000 ft

Ueno-okachimachi1000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Baggage storage

Locker room

24-hour services

24-hour reception

General

Non-smoking rooms
Wi-Fi
No parking
24-hour reception
No pets allowed
Security
Baggage storage
Locker room
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers

Guest Parking

Electric kettle

Services

Housekeeping
Laundry

Spa & Leisure

Leisure/ TV room
Spa lounge
Sauna
Public Bath

Room features

Heating
Pants press

Self-catering

Electric kettle

Bedroom

Electric blankets

Media

iPad

Room decor

Carpeted floor

Location

6-8-20 Ueno, Taito-Ku, Tokyo 110-0005, Japan, Tokyo, Japan, 110-0005

Map view

6-8-20 Ueno, Taito-Ku, Tokyo 110-0005, Japan, Tokyo, Japan, 110-0005

City landmarks

Mall

Tokyo Skytree

2.0 mi

Museums

Senso-ji

1.6 mi

Zoo

Ueno Zoo

1.0 mi

Museums

Tokyo National Museum

4600 ft

2 Chome-16-2 Sotokanda

Kanda Shrine

4800 ft

Store

Ameya-Yokocho

2300 ft

Shopping Area

Ueno Park

2300 ft

Museums

National Museum of Nature and Science

4600 ft

Stadiums

Tokyo Dome

1.4 mi

Japan

Tokyo Metropolitan Art Museum

1.0 mi

Lake

Shinobazu Pond

2300 ft

Monuments and Landmarks

Kaminarimon Gate Senso-ji

1.6 mi

Market

Tsukiji Market

3.1 mi

Museums

Edo-Tokyo Museum

1.4 mi

Tower

Tokyo Tower

3.9 mi

Museums

National Museum of Western Art

4600 ft

3 Chome-18-2 Matsugaya

Kappabashi-dori

1.3 mi

3 Chome-30-1 Yushima

Yushima Tenmangu Shrine

2300 ft

Mall

Nakamise Shopping Street

1.6 mi

Yanaka

Yanaka Ginza

1.4 mi

Shrine

Yasukuni Shrine

2.1 mi

Museums

The Ueno Royal Museum

2300 ft

Shopping Area

Akihabara

4800 ft

Amusement & Theme Parks

LaQua

1.3 mi

Landmark

Asakusa

1.6 mi

Aquarium

Sumida Aquarium

1.9 mi

9-88 Uenokoen Ueno Toshogu

Toshogu Shrine

1.0 mi

1 Uenokoen

Saigo Takamori Statue

2300 ft

Ueno

Ameyoko Shopping Street

2300 ft

Museums

Shitamachi Museum

2300 ft

Nearby

Store

Ameya-Yokocho

1800 ft

Shopping Area

Ueno Park

1800 ft

Lake

Shinobazu Pond

1800 ft

3 Chome-30-1 Yushima

Yushima Tenmangu Shrine

1800 ft

Museums

The Ueno Royal Museum

1800 ft

1 Uenokoen

Saigo Takamori Statue

1800 ft

Museums

Shitamachi Museum

1800 ft

Garden

Kyu-Iwasaki-tei Garden

1800 ft

Restaurants

Yamabe Okachimachi

600 ft

6-2-6 1F Futon Bldg.

Hanada Ueno

500 ft

6-8-6 Ueno Glasses Center Bldg.1F

Ueno Ameyayokocho Torobako

300 ft

6-8-1

Kadokura

500 ft

6-13-1 Forum Aji Bldg. 1F

Hidakaya

400 ft

6-8-4

The Warrior Celt

500 ft

6-9-22

Takoyaki Nanchan

400 ft

6-8-2

Shoryu

500 ft

2-5-16 Higashiueno

Kojo

300 ft

3-39-10 Higashiueno

Italian Tomato Cafe Junior Sardonyx Ueno

300 ft

6-6-7 Hotel Sardonyx Ueno 1F

Taiyaki Kanda Daruma

600 ft

6-12-17

Tonkatsukatsusen

800 ft

6-10-22

Reviews and Ratings

Reviews from guests about their experience.

60%

loved their spa retreat and can’t wait to return.

6.0/10

Guest rating

Rooms

6.0

Location

8.6

Service

6.4

Dining

7.2

Tim

United States of America, February 2025

6.6/10

My stay at Gran Custama Ueno had its ups and downs. The capsule experience was unique, and I enjoyed the lounge area, but the luggage storage rules and staff communication were frustrating. Overall, it provided a decent experience but with some significant drawbacks.

Rooms

5.0

The capsule rooms were as described, offering a classic experience, though the beds were quite compact, making it hard to store larger luggage comfortably.

Service

5.0

Staff were eager to help but often had limited English, which made communication tricky at times. The insistence on moving our luggage out late at night added to the frustration.

Location

7.0

I loved the location; it was close to Ueno Park and several train stations, which made getting around easy and was in a relatively quiet area.

Dining

5.0

The dining options were limited, but I appreciated the free curry offered after check-in, plus there was a 7-11 right behind the hotel for other snacks.

Facilities

6.0

The common area was impressive with a large manga library and lounge chairs, but overall, the facilities felt quite dated and could use some upgrades.

Frederick

United States of America, December 2024

5.2/10

I had a mixed experience at Gran Custama Ueno. The capsule room was quite clean and the bed comfortable, but I faced some frustrating issues, especially with storage and cleaning schedules. I enjoyed the free curry rice and the location was fantastic, close to Ueno Metro and many restaurants, which made it convenient for exploring Tokyo.

Rooms

6.0

The capsule room was nice and clean, with a comfortable bed and soft bedsheets. The bathroom was well-maintained, and I appreciated the small space dedicated to organizing luggage, though the overall room felt small compared to the pictures.

Service

7.0

The staff was polite and helpful when I encountered issues. However, the daily cleaning schedule required me to leave the room, which was a bit inconvenient, and sometimes communication in English was limited.

Location

8.0

The location was a major highlight for me. It was situated in a quiet area but right in the heart of Tokyo, close to Ueno Metro and surrounded by numerous restaurants, making it easy to find meals.

Dining

7.0

I enjoyed the free curry rice available throughout the day. The selection was simple but satisfying, and the option for home-made desserts was a nice touch, though more variety would have been welcome.

Facilities

5.0

While I appreciated the daily housekeeping, I was disappointed that most facilities, like the sauna and gym, were unavailable during my stay. Additionally, the space for luggage storage was cramped, and I felt uneasy leaving my large luggage unattended.

William

United States of America, December 2024

6.2/10

My experience at Gran Custama Ueno was quite mixed. I loved the convenient location near major train stations and a variety of restaurants, but I found the capsule setup and cleanliness lacking. Overall, it felt more like a strict dorm environment than a relaxing stay. 😕

Rooms

6.0

The capsule rooms provided basic amenities like shampoo and body soap, but I bumped into the TV quite a bit as it protruded. Plus, the setup wasn't very intuitive, especially with the electricity in the capsule. It was hard to get comfortable with such a narrow space.

Service

5.0

While the staff attempted to help, the absence of English-speaking personnel made communication difficult. I appreciated the availability of free food and drinks, but it would have been nice if the staff offered clearer guidance on hotel rules.

Location

9.0

Gran Custama Ueno is ideally located right by JR Ueno Station and several other subway lines. This made getting around Tokyo super convenient, and I enjoyed being surrounded by restaurants and shops.

Dining

7.0

I was pleasantly surprised by the complimentary food, including rice, curry, and udon. However, as a Muslim traveler, I had to bring my own side dishes since the options were limited.

Facilities

5.0

The facilities had essential amenities like hair dryers, but cleanliness was an issue. Some toilets felt unclean, and I was frustrated by the lack of space for wet towels.

Michael

United States of America, October 2024

6.4/10

Staying at Gran Custama Ueno had its ups and downs. The location is super convenient, right near Ueno Station, which is a total win. However, the cramped capsule and lack of English-speaking staff kinda put a damper on my stay. Overall, I felt it was more like a strict dorm than a relaxing getaway.

Rooms

6.0

The capsule room was okay, but pretty tight, especially if you're taller than 5'1". The TV seemed to protrude a bit, and I hit it a couple of times, which was annoying. Plus, the noise from other guests drifted in since the capsule was only covered by curtains.

Service

5.0

I gotta mention the staff weren't fluent in English, so it made it tough to understand some of the rules here. Especially if you're not familiar with Japanese customs, it could be a real challenge.

Location

9.0

On the bright side, the location is fantastic! It’s close to JR Ueno Station and has lots of restaurants and shops nearby. Plus, it’s linked to convenient transport options for getting around Tokyo.

Dining

7.0

Dining options were decent; I appreciated the free rice and curry available during my stay. It definitely helped when I wanted a quick meal without going out.

Facilities

5.0

The facilities were pretty basic. While there were good amenities like shampoo and a hairdryer, the cleanliness was lacking in some areas, especially in the toilets and microwave.

Joe

United States of America, October 2024

6.4/10

My stay at Gran Custama Ueno was fantastic! The 24/7 access to delicious curry rice was a huge perk for me. I enjoyed the cleanliness and the relaxing onsen, though I did notice a slight moldy smell in the room that was a bit off-putting. Overall, it was a solid experience that I would recommend to fellow solo travelers.

Rooms

7.0

The Capsule Room for Female was clean and included all necessary toiletries, but the moldy smell was concerning. There was limited space for luggage, requiring me to leave my bags at reception.

Service

10.0

The staff were exceptionally friendly and even used a translating app to assist me. Their helpfulness made my stay much more enjoyable.

Location

10.0

Being located near several train stations was a big plus, making it easy for me to explore. Plus, I loved that I could walk to Akihabara and Ueno Park, where I got to see beautiful kanzakura cherry blossoms.

Dining

10.0

The homemade curry rice available 24/7 was very nice! I couldn't get enough of it during my stay.

Facilities

10.0

The hotel had excellent facilities, including a manga library and a women's only relaxation area. The housekeeping was also on point, making sure everything was clean and tidy.